Return Policy

We offer a very liberal return policy so that our customers may have a fair chance to try out our products. We make it very easy for a customer to return one of our products if they are not satisfied.

If you are not happy with our products you may return it with one simple phone call.
 

Residential customers may return any of our machines within 30 days of receipt of the unit. 
Commercial customers may return our products within 15 days of receipt of the unit.

All returns must be called in for authorization before they are shipped back to us.

On models XT-120, XT-240, XT400, and XT-800, there is a $25.00 restocking fee.

On models XT-2000, XT-4000, XT6000, and all HEPA filters there is a $35.00 restocking fee.

On the Air-Duct 2000 there is a $35.00 restocking fee.

On model XT-14000, there is a 5% restocking fee.

On model XT-28000, there is a 6% restocking fee.

The XT-14000, and XT-28000 are considered commercial units and must be returned within 15 days.

Please Click Here to see the rules for orders over $6000.00.

The returned product must be in "like new" condition.
If the unit has been excessively used, abused, or damaged, additional charges may be deducted from the purchase price. 

To return a product you must first call us for approval. 
No returns will be accepted without prior authorization.

All units must be returned in both their original boxes, the inner box and the outer protective shipping box or there will be an additional charge. The inner boxes the units come in are not strong enough to protect the unit during shipping, please do not ship units in these boxes.

Shipping of the products is non refundable, and is the customers responsibility.

The 30 day period starts when the customer receives the product as shown by the online Fedex delivery date as determined by the FedEx tracking number. A returned product must be shipped out postmarked no later than the 30 day period.

Orders over $6000.00 are only returnable with a minimum of a 25% restocking fee.

Please be sure to understand how our machines operate, and the applications they will be used for, before making a sizable purchase. 

We advise customers to buy test machines, and fully understand them, before making a large purchase order with our company.

Please call us at 757-538-3711 if you have any questions about any of these policies.

We like to avoid returns, so if you have any doubt as to what model to choose, or how to use the unit, please call us at 757-538-3711 so that we can properly inform you on it's use before you buy.

Many times a customer wants to return a product because they simply do not understand how to operate it correctly. 
If you purchase a product from us rest assured you can always call us for help in the instruction of it's use.